--------------------------------------------------------- PalmPilot and PalmPilot Desktop README Conduit Manager Updater 1.01 September, 1997 -------------------------------------------------------- Copyright 1997 Palm Computing, Inc., a wholly-owned subsidiary of 3Com This software updater resolves problems with backup and restore of certain (non-core PalmPilot applications) PalmPilot files. The Conduit Manager 1.01 now allows for complete backup and restore of database data, including standard ROM applications such as Expense, Giraffe, as well as 3rd party database files. ------------------- TABLE OF CONTENTS ------------------- 1. Updater Instructions 2. Known Problem 3. Technical Support Information 1. Updater Installation Instructions -------------------------------- 1. Copy the file 'Conduit Manager Updater' to your hard drive from the diskette, or download it from the Palm Computing Web site (see information below). 2. Double-click on 'Conduit Manager Updater'. 3. Select the found Conduit Manager file in the list. NOTE: Make sure you do not have multiple Conduit Manager files on your start up disk. 4. Click Update. 5. When the file has been updated, click OK. 6. Click Quit. Your Conduit Manager file has now been updated to version 1.01. 2. Known Problem ------------------------- The PilotMoney conduit is not compatible with the Macintosh Pilot Desktop software at this time. If you have PilotMoney installed on your PalmPilot, problems will occur when you attempt to restore your PalmPilot after a 'hard' reset: With PilotMoney installed, when you attempt to restore (first HotSync after a hard reset), your PalmPilot Desktop application will quit and HotSync will be disabled. This means that PilotMoney data will not be restored to your PalmPilot. In order to avoid quitting Pilot Desktop and disabling HotSync, make sure to remove the MoneyDB.PDB file located in your Backup folder before restoring your data after a hard reset. Please check with the developer of PilotMoney for any update that might fix this problem. 3. Technical Support Information ----------------------------- Note: The technical support numbers included in your PalmPilot Address Book are not correct. PalmPilot users are strongly recommended to use the Fax on Demand service provided by 3Com. Dial the 800 number listed below and use your phone keypad to select a topic you want more information about. After entering your fax number, the Fax on Demand service faxes information directly to your fax machine. Listed below are all the ways to get PalmPilot technical support: Online support - - - - - - - - - Web: http://www.palmpilot.com Internet: support@palm.usr.com America Online: Keyword: PalmPilot CompuServe: GO PALMB>Palm Computing/US Robotics Phone support - - - - - - - - - Voice: 847-676-1441 (8am - 6pm CST, Monday - Friday) Fax: 847-676-7323 Fax on Demand: 800-762-6163 Sales and accessory information - - - - - - - - - - - - - - - - - - - 800-881-7256 (inside U.S. and Canada) 408-848-5604 (outside U.S. and Canada) International Technical Support ----------------------------- You may contact Technical Support for following countries: Germany, Switzerland & Austria: Telephone: 0180 567 1530 Fax: 0180 567 1535 E-mail: eurosupport@palm.com Nordic countries: Telephone: 46(0)8705 8800 Fax: 46(0)8 83 79 20 E-mail: eurosupport@palm.com United Kingdom: Telephone: 01189 2280 Fax: 01189 696 666 E-mail: eurosupport@palm.com Rest of Europe, the Mid-East and Africa E-mail: eurosupport@palm.com